eWallet Banking WebApp Design

BankSecure: Your Trustworthy Online Banking Solution

UI/UX Design

Ecomerce

Banking

timeline

Jan - Mar 2022

sector

Banking, Analytics, Commerce

role

UI/UX Design, Product

Problem

In the rapidly evolving digital age, managing and transacting money online has become a necessity. However, many online banking platforms are complex, not user-friendly, and lack robust security measures. This leads to a decrease in user trust and satisfaction, and an increase in the risk of financial fraud. The challenge is to design ‘eWallet’, an online banking platform that is easy to use, highly secure, and provides a seamless banking experience to meet the diverse needs of users across various demographics.

The complexity and lack of user-friendliness in many online banking platforms highlighted the need for a strong focus on UX design. This led to an approach where user needs, behaviors, and pain points were extensively researched to create an intuitive and easy-to-navigate interface. The design process involved creating user personas, mapping user journeys, and iterative testing to ensure the platform is user-centric

To address the decrease in user trust, transparency became a key factor in the design process. This included designing clear and concise communication about how user data is used and stored, and how transactions are processed. The need to cater to diverse users necessitated an inclusive design approach. The design process considered users with varying levels of digital literacy, different languages, and accessibility needs. This led to the inclusion of features like multi-language support, voice commands, and easy readability.

Solution

eWallet’ is a proposed solution to online banking challenges. It’s user-centric, secure, and designed for ease of use.

This solution statement provides a comprehensive response to the problem statement, outlining how ‘eWallet’ addresses each of the identified issues. It sets a clear direction for the project and serves as a guide for all design and development activities. It also communicates the value proposition of ‘eWallet’ to stakeholders and users. Remember, a good solution statement should be specific, measurable, achievable, relevant, and time-bound (SMART). It should clearly define the solution, explain why it’s important, and set clear objectives for your project. Good luck with your project!

Design Process

1. Understanding the Brief

As the creators of eWallet, we first need to understand our brief. We’re creating a web/mobile app that allows online banking and account management. We need to understand our target audience, their banking needs, and how they engage with banking apps.

2. Research

We then delve into extensive research. We study the current online banking market, competitor apps, and the latest trends in digital banking. We also conduct user surveys and interviews to understand our potential users’ needs and expectations from a banking app

3. Define

Based on our research, we define our design challenge. We aim to create a user-friendly app that provides a seamless online banking and account management experience.

4. Ideate

We start brainstorming ideas for app features, user interface design, and user experience elements. We think about innovative ways to facilitate online banking and account management.

5. Prototype

We select the most promising ideas and turn them into prototypes. These could be wireframes or interactive mockups of the eWallet app. We ensure that these prototypes align with our users’ needs and provide a seamless banking experience.

6. Test

Finally, we test our prototypes. We gather user feedback, observe user interactions with the app, and make necessary refinements. This iterative process helps us improve the app’s design and functionality, ensuring a great user experience.

Conlusion

The long process of researching, testing, and repeatedly honing my designs has led to a project I’m proud of, but still, I believe there’s a lot of room for improvement.

WHAT I LEARNED

It's good to ask for lots of help! Having a fresh pair of eyes helped a lot with nitpicking details I glazed over Settling on a good word choice can be harder than settling on a design choice... Brand identity is formed through every decision in tone, color, shapes, and more!

SOMETHING I WANT TO IMPROVE ON

I'd like to work more on my research method. The sample for my initial interview research was quite small and biased given that they were my friends. While they gave me incredible insights, it definitely would have been better if I reached out to a larger audience for more diversity!

MOVING FORWARD...

Fully developing the features of every page and adding interaction Testing with more users to see what engages them in other apps and create a sample curriculum to challenge the effectiveness of Eatcue's method